4 Aug 2016

Vollzeit Customer Care Switzerland

Lesara GmbH – Posted by Lesara – Berlin, Berlin, Deutschland

NOTE: This job listing has expired and may no longer be relevant!

Jobbeschreibung

About Us

Lesara – The online retailer for great fashion & lifestyle products at the best price.

Fashion trends and lifestyle products do not have to be expensive. As a retail pioneer, we want to provide people all over the world access to outstanding quality merchandise at the best price. Lesara promises to deliver the latest trends, quickly and at much better value, and in doing so we strive to create a memorable shopping experience for each and every one of our customers.

Our success has only been made possible through amazing teamwork. We are driven, passionate and determined to make things happen. With a team made up of over 20 nationalities, we combine our wide range of experiences to consistently optimize everything we do. Lesara is not your average company: We move fast, thrive under pressure and refuse to take no for an answer.

Your Tasks

Contact person for the Lesara customers via telephone, E-mail or service chat (Live)
Customer service and care for questions regarding products, shipment and returns, payment as well as customer complaints
Receive, answer and when necessary forward support inquiries per telephone, E-Mail, and service chat (multi-channel)
Independent complaint processing and answering
Maintain customer and master data in CRM System
Additional tasks in the department of customer service and care

Your Profile

Previous work experience in customer service, ideally experience with the tools Zendesk and Magento
Team player, good communication, service-orientated
High social competence
Business fluent in German and Swiss-German
Flexible availability from Monday- Sunday

What You Can Expect From Us

A chance to re-define e-commerce fashion with a data-driven approach
Extreme growth potential and array of entrepreneurial insights within a thriving startup
The freedom to innovate: have an idea how to improve something? Go for it & own it
A world-class team: We don’t just work together, we truly care about each other and seek to bring out the best in each other every day

How to Apply

Please send your resume with your ideal salary as well as possible start-date to jobs@lesara.com Please set in the subject line the position title as well as the portal in which you found the position

Job Categories: Development. Job Types: Vollzeit. Job Tags: customer care, customer service, and swiss.

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