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4 Aug 2016

Vollzeit Customer Care Netherlands

Lesara GmbH – Posted by Lesara – Berlin, Berlin, Deutschland

NOTE: This job listing has expired and may no longer be relevant!

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Jobbeschreibung

About Us

Lesara – The online retailer for great fashion & lifestyle products at the best price.

Fashion trends and lifestyle products do not have to be expensive. As a retail pioneer, we want to provide people all over the world access to outstanding quality merchandise at the best price. Lesara promises to deliver the latest trends, quickly and at much better value, and in doing so we strive to create a memorable shopping experience for each and every one of our customers.

Our success has only been made possible through amazing teamwork. We are driven, passionate and determined to make things happen. With a team made up of over 20 nationalities, we combine our wide range of experiences to consistently optimize everything we do. Lesara is not your average company: We move fast, thrive under pressure and refuse to take no for an answer.

Your Tasks
  • Contact person for the Lesara customers via telephone or E-mail
  • Customer service and care for questions regarding products, shipment and returns, payment as well as customer complaints
  • Receive, answer and when necessary forward support inquiries per telephone or Email
  • Independent complaint processing and answering
  • Maintain customer and master data in CRM System
  • Additional tasks in the department of customer service and care
Your Profile
  • Previous work experience in customer service, ideally experience with the tools Zendesk and Magento
  • Team player, good communication, service-orientated
  • High social competence
  • Advanced knowledge of English and Dutch native-speaker level (German a plus!)
  • Proactive work style, excited, and the desire to ‘move’ something
  • Flexible and highly motivated
What You Can Expect From Us
  • Flat hierarchies and a strong team cohesion
  • An exciting and wide range of responsibility with huge creative leeway
  • Practical and entrepreneurial insights into a rapidly growing start-up
  • Regular team events and many specials
  • Attractive remuneration

How to Apply

Please send your resume with your ideal salary as well as possible start-date to jobs@lesara.com Please set in the subject line the position title as well as the portal in which you found the position

Job Categories: Development. Job Types: Vollzeit. Job Tags: customer care, customer service, and e- commerce.

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