Vollzeit Community Manager (m/w)
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Jobbeschreibung
For our customer, one of the most innovative companies in the IT-Sector, we´re looking for a Community Manager (m/f) for Hamburg.
You´ll be responsible for managing local communities to engage users, large event planning, product development, quality assurance, and reporting. The Community Manager will communicate customer suggestions and provide ideas for product improvement, along with expanding our community member base and generate community awareness.
You will be in charge of preparing and executing the business plan with the Community Management Lead, PPM, Consumer Operations and PR teams. Significant community management experience is required as well as ability to work with cross-functional and remotely located teams while delivering at very high pace.
Key Responsibilities:
- Create and execute our Local Community strategy liaising with the Community Management Lead.
- Identify and engage end users and power users executing targeted events and sponsorship opportunities.
- Author blog posts, articles, podcasts, videos and screencasts and other social media tools to communicate effectively our mission statement.
- Analyze issues, patterns and trends in customer requests & product. Establish performance metrics & report on our outbound activities on a monthly basis including recommendations.
- Act as voice of the user passing feedback to the appropriate departments (bugs, messaging effectiveness to marketing, and identifying user generated content).
Minimum Qualifications:
- 3 years of relevant social media experience
- Experience managing and executing events
- Experience dealing with local communities
- Must have lived in Hamburg area for a minimum of 4 years
- Fluent in german and english
Preferred Qualifications:
- BA/BS in relevant discipline such as Marketing, PR, Media etc.
- Outstanding presentation skills
- Creative and strategic self-starter
- Outstanding communicator
How to Apply
Please send your CV and contact data to wibke.koetter@kellyservices.de.
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